Shipping & Returns

We ship from Gold Coast, QLD. Orders leave next business day.

Shipping

Shipping — Australia

Delivery details and timeframes.

Standard

Free · 2–6 business days via Australia Post

Express

Available at checkout · 1–3 business days

Handling time

Orders placed by 1pm AEST ship next business day

Authority to Leave (ATL)

Choose at checkout (at your discretion)

Tracking

We'll email a tracking link as soon as your order ships.
If tracking stalls for more than 5 business days, contact us and we'll chase it up.

Sustainable packaging

Recyclable mailers and minimal padding—no plastic where we can avoid it.
  • Free AU shipping on every order
  • 30-day money-back guarantee
  • Tracked deliveries

Optional Add-Ons (at checkout)

Insured Delivery — $4.95 AUD (per order)

Fast-track fixes if something goes wrong in transit.

Covers

  • Lost in transit (no delivery scan for 5+ business days)
  • Damaged on arrival (product damage)
  • Wrong item sent by us

Doesn't cover

  • Theft after a successful delivery scan (including ATL)
  • Customer-provided address errors
  • Cosmetic carton dents that don't affect the product
  • Carrier delays outside our control

How to claim

  1. Email care@nobullbalm.com within 7 days of the last scan (or within 48 hours of delivery for damage).
  2. Include Order # and photos (outer packaging + product).
  3. We'll replace or refund—typically within 1 business day of receiving details.

Non-refundable fee. Insured Delivery is optional and cannot be purchased after checkout.

Extended Guarantee to 60 Days — $4.95 AUD (per order)

Extend our money-back window from 30 days to 60 days from delivery.

How it works:

  • Same terms as our standard money-back guarantee—just more time.
  • Applies to your first jar per household.
  • Start by emailing care@nobullbalm.com with Order # and a brief note.
  • We may not require the product back (case-by-case).

Exclusions:

  • Gift cards, final-sale items, bulk/wholesale orders.
  • Does not change your statutory rights.
Non-refundable fee. The guarantee extension applies to the order it was purchased with and can't be added later.

Returns & Refunds

30-Day Money-Back Guarantee

  • Try No Bull Balm risk-free. If you're not happy within 30 days of delivery, we'll refund you.
  • Applies to your first jar per household
  • Email care@nobullbalm.com with your Order # and reason
  • We may not require the product back (case-by-case)

Change-of-Mind Returns

  • Unopened/unused items within 30 days of delivery
  • Return shipping is customer-paid
  • Refunds go to the original payment method once received and inspected

Damaged or Incorrect Items

  • Email photos within 7 days of delivery
  • We'll replace or refund immediately—no fuss

Exchanges

  • Want to send a gift / swap? Email us; we'll arrange it if the item is unopened.

Refund timing

  • Approved refunds are processed within 3–5 business days (bank times may vary)

Exclusions

  • Gift cards, final-sale items, and bulk/wholesale orders aren't eligible for change-of-mind returns. Your statutory rights remain unaffected.

How to start a return (3 steps)

  1. 1
    Email care@nobullbalm.com.au with your Order # and reason (+ photos if relevant)
  2. 2
    We'll reply within 1 business day with instructions/label
  3. 3
    Refund or replacement issued once confirmed

Frequently Asked Questions

Everything you need to know for smooth shipping and returns— no bull.

  • AU standard 2–6 business days; express 1–3.
  • Email us ASAP—if it hasn’t shipped, we’ll update it.
  • We cover faulty/incorrect items; change-of-mind is customer-paid.
  • Yes.
  • No. It’s an optional service fee for transit issues.
  • No. The 60-day extension must be added at checkout and is non-refundable.
  • Approved refunds are processed in 3–5 business days (bank times may vary).

Need a hand?

No Bull Balm Care Team — we reply within 1 business day.

care@nobullbalm.com.au